Last updated: December 29, 2024
1. Introduction
Welcome to Amblyss (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our mobile application or related services (“Services”). By using the Services, you agree to the practices described in this Policy.
2. Information We Collect
- Email Address: If you sign up using email, we collect your email to create and manage your account. If you use Apple’s “Hide My Email,” we do not receive or store your actual email address.
- Birthdate: To verify you are at least 18 years of age.
- Support Requests: Any information you provide when contacting us for support or inquiries.
- Chat Data: Your in-app chat content is stored under a unique ID not connected to your email or other personal identifiers.
- Crash & Analytics Data: We may collect technical information (e.g., device type, operating system, usage patterns) to diagnose performance issues and improve your experience.
We only collect information necessary for the Services or to fulfill your requests.
3. How We Use Your Information
- Account Management: To create, secure, and maintain your user account.
- Age Verification: To ensure users are at least 18 years of age.
- Service Improvement: Troubleshooting crashes, fixing bugs, and enhancing overall user experience.
- Communication: Providing support and important updates about our Services.
- Legal & Compliance: Complying with applicable laws, protecting our rights, or investigating potential violations of our Terms of Service.
For EU users, where applicable, we rely on consent, legitimate interests (e.g., service improvement, fraud prevention), or contractual necessity to process your personal data.
4. Sharing of Information
- Service Providers: We use trusted third parties for analytics, crash reporting, or other necessary services. These parties are bound by confidentiality obligations and process data only as instructed by us.
- Legal Requirements: We may disclose information if required by law or to protect our legal rights or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred in accordance with applicable law.
We do not sell your personal data.
5. International Data Transfers
Your personal data may be stored or processed in countries outside of your country of residence. Where required by law, we implement appropriate safeguards (such as Standard Contractual Clauses) to ensure the protection of your data in cross-border transfers.
6. Data Retention & Account Deletion
We retain personal information only as long as necessary to provide our Services or meet legal requirements. You can delete your account at any time from your account settings. Once deleted, your account details and associated chat history are removed from our active systems.
7. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access & Correction: Request a copy of your personal data or correct inaccuracies.
- Deletion: Ask us to delete your personal data, subject to certain legal exceptions.
- Object or Restrict Processing: In certain circumstances, request that we limit or stop processing your personal data (EU/EEA users).
- Data Portability: Obtain your data in a commonly used, machine-readable format (EU/EEA users).
To exercise these rights, contact us at support@corecraftlab.com. We may need to verify your identity before completing your request.
8. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided personal information, please contact us so we can remove it.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our data practices or for legal/regulatory reasons. When we revise it, we will update the “Last updated” date above. Continuing to use our Services after an update indicates your acceptance of the revised Policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please email us at support@corecraftlab.com.
EU Residents: You may also lodge a complaint with your local Data Protection Authority if you believe your rights have been infringed.